Refund & cancellation policy

There is currently no checkout, trial timer or automatic renewal in the product. Early-access workspaces are set up manually and are not charged. If that changes, account owners will be told before any payment is taken.

Once billing is live, you can cancel at any time from your account settings or by contacting support. Cancelling stops future renewals; access continues until the end of the period you have already paid for.

Subscription periods that have already started are generally non-refundable, because the research workspace is available for the whole period. If you were charged in error, were double-billed, or could not use the service because of a fault on our side, contact support and we will review the charge and refund where it is fair to do so.

Coverage depends on the sources connected to your workspace and on third-party providers that we do not control. A provider outage, a change in their terms, or missing credentials can reduce what is available. This alone is not treated as a service fault, but if a core feature is unavailable for an extended period, raise it with support.

Features that use your own provider credentials — ad creative research and visual sourcing — are billed to you by that provider under their pricing. Those charges are outside this policy and cannot be refunded by us.

Email the support inbox with the workspace name, the charge date and what happened. We aim to respond within five working days.

Send billing questions to support@nichetrendfinder.com. If this address has not been configured for your deployment yet, use the contact form and the message will reach the same inbox.